Attending an Online Program
Do I need to register for virtual programs in advance?
Registration is required for all programs. Advance registration is recommended as some programs have limited capacity.
How do I connect to the virtual program?
You can find the link to connect to your program in the following places:
- Your confirmation email. This email was sent immediately after you registered and is sent from tickets@rubinmuseum.org with the subject line: “Order Summary for Rubin Museum of Art.”
- Your reminder email. Sent by boxoffice@rubinmuseum.org 30″“60 minutes before the start of the program, this email contains the title of your program in the subject line.
I registered, but I can’t find my confirmation email.
If you do not receive your confirmation email within two hours of registering, please take the following steps:
- Check your spam mailbox. If your computer doesn’t recognize the email address, it may be sent to your spam folder.
- Contact the Box Office at boxoffice@rubinmuseum.org. Please include your name and the program for which you registered. Let us know if you think you may have entered your email address incorrectly.
Visiting the Museum
Do I need to buy a ticket in advance?
Tickets are available for walk-up purchase, but we recommend purchasing tickets online in advance.
I purchased a ticket, but I can’t find my confirmation email.
When you purchase an admission ticket, you will receive an email confirmation from tickets@rubinmuseum.org with the subject line: “Order Summary for Rubin Museum of Art.” If you do not receive this within two hours of registering, please take the following steps:
- Check your spam mailbox. If your computer doesn’t recognize the email address, it may be sent to spam.
- Contact the Box Office at boxoffice@rubinmuseum.org. Please include your name and the program for which you registered. Let us know if you think you may have entered your email address incorrectly.
What safety accommodations have been made for COVID-19?
Visit our Plan a Visit page to review the Rubin’s policies for ensuring your safety and the quality of your visit.
What do I need to bring to the Museum?
Please be ready to show your ticket verification email at the admission desk. If you are unable to locate your confirmation email, provide your name and time of reservation.
I think I’m eligible for complimentary or discounted admission. How do I receive my benefits?
To redeem complimentary admission, email the Box Office at boxoffice@rubinmuseum.org 48 hours in advance to reserve your timed entry ticket, or simply present your ID at the front desk when you arrive for a walk-up reservation.
If you reserve in advance by email, please be prepared to present an ID upon pick up or you may be asked to purchase the ticket. Click here for a list of our active discounts.
Corporate members reserve tickets with the same process. See our list of current corporate members here.
Accessing Museum Member Benefits
How do I receive my membership discounts?
Log in to your membership account to receive all of your benefits. After clicking “Buy Tickets” on our website and moving to the ticketing page, you will see the option to sign into “My Membership” in the upper right-hand corner. Enter your membership number and click “Verify.” You’ll be taken back to the ticketing page and see the adjusted ticket prices.
Note that signing in activates your membership discounts. For help with tickets that you have previously purchased, please contact boxoffice@rubinmuseum.org.
I am signed into my membership, but I am still being asked to pay full price. Why is that?
If ticket prices have not adjusted, it may mean that there are no further discounts available for those tickets. It is also possible that your membership has expired. Contact membership@rubinmuseum.org to determine the status of your membership.